Learners master hospitality principles, legal requirements, guest communication, interior readiness, and service excellence through clear video lessons and real-world examples.
Hospitality training often lacks inspiration, relying on generic content created without deep course design expertise. As a result, service education frequently fails to reflect the nuance, judgment, and emotional intelligence required in real guest interactions.
This course was designed to elevate service standards by grounding learning in lived hospitality experience. The goal was to translate expert practice into clear, engaging guidance that felt credible, modern, and aspirational for frontline hospitality teams.
The course was built around interviews with an Airbnb Host Ambassador, capturing real-world service insight through filmed conversations. These insights were translated into structured learning using a blend of video, AI avatars, and concise checklists to balance inspiration with practical application. Design focused on clarity, tone, and credibility—ensuring the experience felt human-led while remaining scalable and consistent.
Challenge: Avoiding generic, uninspired hospitality training
Solution: Anchored learning in authentic practitioner voice rather than abstract best practices.
Challenge: Balancing inspiration with operational clarity
Solution: Paired narrative storytelling with structured checklists and guided reinforcement.
Need your team to master a new skill or sharpen an existing one? Let's identify what they need and design a solution that will guide them to new heights.
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