Hi, I'm Michael Back.

I design learning systems that help people solve complex problems and change how they work.

Most of my work sits in the space between instructional design and performance. I’m less interested in content alone and more focused on what actually changes as a result. What people do differently. What improves.

That shift in perspective started while I was developing a course on complex problems at St. Thomas University. One idea stuck with me and has shaped how I approach my work ever since.

Complex problems require systems solutions.

Since then, I’ve designed over 70 learning experiences with that idea in mind. The goal is always the same. Not just learning, but better performance, better decisions, and real outcomes.

I've designed 70+ learning solutions, delivering accessibility & results.

Want to jump straight to my portfolio? View projects.

Work experience.

JUNE, 2026 - Present

Exact Billing Solutions - Learning Experience Designer (LXD)

Here, I became the organization’s first Learning Experience Designer, which gave me the opportunity to build the eLearning design process from the ground up. My work has included developing a comprehensive curriculum for the Collections Department based on the results of several performance needs analyses, task analyses, and close collaboration with subject matter experts. I translate complex revenue-cycle and operational workflows into clear, engaging, performance-focused learning experiences.

2024—Present

Instructional Designer (Freelance) — RU Institute

I began working with RU Institute as a freelance instructional designer in 2024. Recently, I developed a series of compliance training courses for nursing home staff, covering topics such as administrative staffing expectations, patient safety, observational skills, and care plan documentation requirements.

February, 2023 - June, 2026

Instructional Designer — St. Thomas University

I joined St. Thomas University in 2023 as an instructional designer, collaborating with faculty to create accessible academic and professional courses. My work focused on curriculum development, outcome mapping, and accessibility that improved usability and learner experience.

2016—2023

Musician & Teacher — Various

Prior to becoming an instructional designer, I was a musician and music teacher. In fact, I earned my Bachelor's degree in Music from Rutgers University in 2020. Studying music instilled in me the discipline, work ethic, creative mindset, and systems thinking that I needed to make great instruction. Between 2016 and 2022, I gained experience teaching music to virtually all age levels and walks of life.

How can I help?

Hover over each card to learn about the services I offer:

Performance solutions

I use research-backed design principles like Merrill’s First Principles and the Kirkpatrick Evaluation Model to close knowledge and skill gaps.

Project management

I oversee end-to-end development of learning solutions, leading teams to ensure quality and effectiveness.

I leverage AI to empower learners to practice real-world skills in rewarding environments.

eLearning tools and AI

Recent publications.

Explore Research and Writing

Toolkit.

  • Adobe Illustrator
  • Articulate Storyline
  • Articulate Rise
  • Figma

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  • Microsoft 365
  • Canva
  • Camtasia
  • Webflow