A training to inspire front desk workers at luxury hotels to follow their Standard Operating Procedures and provide 5 star service to guests.
I worked with an expert to bring a Standard Operating Procedure (SOP) to life. I used Mayer's coherence principle to streamline the SOP before breaking it into digestible chunks for the learners, complete with task-centered activities and visually stunning graphic design that promotes the "luxury" aesthetic of the course. The course has been used by luxury hotels, including the top-ranked beachfront hotel in the United States.
I feature this project on my "design process" page. Check it out!
Need your team to master a new skill or sharpen an existing one? Let’s pinpoint exactly what they need, and I’ll design a learning experience that keeps them engaged—solving real problems in a low-stakes environment where they can practice, refine, and grow. And best of all, I’ll make sure the results speak for themselves.
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