A training to inspire front desk workers at luxury hotels to follow their Standard Operating Procedures and provide 5 star service to guests.
A luxury hotel needed to turn a dry SOP into a polished training experience aligned with their brand. The original SOP was overwhelming and inconsistent with the high standards expected in luxury service environments.
I distilled the SOP into actionable, role-specific tasks and designed learning around them. Each section was restructured to support real-world application, with a focus on clarity, sequence, and relevance.
I applied Mayer’s coherence principle and designed a visually rich, task-centered course. Working with a subject matter expert, I chunked content, built interactive activities, and elevated the design to reflect a luxury aesthetic.
Transforming a static SOP into an engaging, high-end learning experience required both content strategy and visual design. The final course has been adopted by multiple luxury hotels, including the top-ranked beachfront hotel in the U.S.
Need your team to master a new skill or sharpen an existing one? Let's identify what they need and design a solution that will guide them to new heights.
